Dynacare Reviews

Here’s what happened: The whole process was a mess from the start—signing up, paying for the subscription, and then trying to actually see my results. I called customer support several times, and each time they promised I’d get access in half an hour because they’d supposedly sorted it out. But every call meant waiting on hold for about 30 minutes, only to get incomplete or incorrect info, so I’d have to ring them up again and wait all over. One rep blamed the previous agent, then another said it was an issue with Interac verification and a wrong PIN being sent (apparently that’s rare, but it happened to me). The supervisor who eventually got in touch said the intake staff messed up—they didn’t confirm my address, didn’t give me a login card, didn’t provide a PIN, and didn’t mention the membership fee. The manager at the Yonge and Eglinton branch was supposed to follow up, but I never heard back. Customer service was honestly terrible. Charging people to access their own info and then making them jump through hoops with endless calls is just not okay. I spent three hours going back and forth—way too much time wasted. This should have been smooth, or at least fixed quickly. Instead, I lost an entire morning just trying to get my results.

On the bright side, after all that hassle, they did refund my $9.99 plus tax. Not that it really makes up for the time, stress, or lost work. The wait time was actually a bit shorter than they said it would be, and the person who drew my blood was awesome—didn’t even feel the needle, and the staff were super friendly.

All in all, I’d say it’s a slight step up from Life Labs, but honestly, that’s not saying much. Both companies are pretty disappointing in my book.

Misha was super friendly and handled everything with real professionalism. I was in and out in under ten minutes, which was awesome. Overall, the service was better than what I usually expect.

Normita helped me out once more—super friendly and really knows her stuff with the needle. Always shows up right when expected and the service is top-notch. Big thanks to Dynacare and Normita for doing such a solid job.

I've visited the Steinbach Dynacare location many times over the years for different things, and every time has been a good experience. Booking an appointment means I’m seen right away—no waiting around. The folks working there are always welcoming, know their stuff, and act professionally. Honestly, they always come through for me.

Lily took care of my blood test, and honestly, she’s just awesome and super skilled. My veins are tough to work with, but she’s the only one who manages it every time. I always try to visit the lab when I know she’s on shift.

My doctor ordered some tests for me, but I found out one wasn’t included in my coverage. When I asked for clarification, I was told it might be covered if my doctor wrote a specific note on the paperwork. I tried to find out what exactly needed to be written, but they wouldn’t give me a straight answer. The whole thing was super annoying and felt like a pointless hassle.

Honestly, I wish my doctor’s office still did labs on site. This place is honestly a mess.

The folks working here are super nice and helpful! Cora drew my blood with such skill—honestly, a mosquito bite stings more than what she did. Service was quick and respectful, so I’d totally suggest coming here. Check them out at 2211 #D McPhillips St, Winnipeg, MB.

Dropped in at dynacare, and as expected, the place was packed. Still, the team handled things well. Big thanks to Donna—she’s super friendly! Got top-notch service overall.

Michelle helped me out that morning, and right from the start, she made me feel at ease with her friendly greeting. She clearly knew what she was doing when it came to the needle—didn’t even notice it go in! Throughout the appointment, she stayed upbeat and worked quickly. Big thanks to Michelle; Dynacare is lucky to have her.

Beth over at the West Lorne Family Health Clinic is fantastic. She’s super approachable, always has a smile, and really knows her stuff when it comes to drawing blood. Honestly, I hardly notice the needle at all.

The folks working as nurses at DynaCare in Four Counties Hospital, Newbury, were fantastic. Super kind and gentle, which really made the whole thing a positive experience.

I regularly visit the Morrison St location in Niagara Falls, ON for my blood work. That’s where I first met TANYA, the technician. I always make sure to request her because she’s super skilled and really knows her stuff. Her professionalism is just next level.

A couple weeks back, I went through genetic testing with this business and shelled out $350 (even though I was initially quoted a lower price). I was assured that this fee covered access to my results online, which I paid for over the phone. When I tried to set up my account to view the results, the site explained that entering my credit card wouldn’t result in another charge if I’d already paid. But guess what? I still got billed. I called up to sort out the extra charge and to ask about my results, since the website kept showing '1 day of scheduled maintenance' for two weeks straight. The rep told me that since my payment was made by phone and not through the website, I wasn’t eligible for the included online results. I pointed out that the site was down, so I couldn’t pay online even if I wanted to. The response I got was basically, 'I don’t know what to tell you.' I also asked to be connected to someone about my results, but was told I hadn’t quite reached the 14-day mark, so no transfer. Oh, and I was on hold for 45 minutes just to get that answer.

I’m not asking for royal treatment, but a little empathy for someone waiting on important health info would go a long way. This isn’t some tiny company, either. The refund isn’t coming out of the rep’s own wallet. If your website messes up and people can’t get the free online results they were promised, you should make it right for them.

Five days back, I went to Dynacare for a blood test. I've visited this place plenty of times before and never had any issues, but this visit was a different story. The technician poked my arm, and man, it hurt way more than usual—it’s typically no big deal. Not long after, I started seeing a bruise form, and my inner elbow was sore to the touch. Now, almost a week later, there’s still a big black-and-blue spot, about 3 by 2 inches, and my elbow aches whenever I move my arm. I honestly don’t know what’s up, but it seemed like the tech was in a bad mood and maybe took it out on me with the needle. The way she did it felt rough, and the bruise is still nasty after all this time. My wife, who’s a nurse, thinks I should get it checked out by a doctor. Haven’t done that yet, since I’m hoping it’ll heal on its own, but I can’t help but wonder if something was off with how the test was done. I don’t want to badmouth Dynacare, since every other visit has been fine, and I’m not trying to get the tech in trouble, but honestly, my arm is still killing me.

Preety really goes out of her way to assist and understands the correct steps to take. I appreciate her a lot! She works at the Cotrelle spot in Brampton.